I DON'T LIKE IT/IT'S NOT WHAT I EXPECTED
1. FIRST OF ALL, MAKE SURE YOU COMPLY THESE CONDITIONS:
Once you've received your order, you have fifteen (15) calendar days, counting from the date of receipt for exchange or return the items you want.
Product and packaging must be in perfect condition at the time of return. No modifications or alterations will be accepted in original packaging caused by seals, stickers, etc.. To do it this you must use additional packaging.
We do not accept returns of damaged products or used by the customer.
2. NOW, PLEASE DOWNLOAD THIS FORM BY CLICKING ON THIS BUTTON:
DOWNLOAD FORM3. PRINT AND FILL OUT THE FORM AND INSERT IT INSIDE THE SHOE BOX.
4. WE HAVE TO AUTHORIZE THE RETURN. PLEASE CONTACT US BY MAIL TO
INFO@WAUBRAND.COM AND LET US KNOW YOUR ORDER NUMBER.
5. ONCE AUTHORISED, WE WILL SEND YOU AN EMAIL WITH THE ADDRESS WHERE YOU MUST SEND US THE PAIR OF SHOES.
6. WHEN WE RECEIVE THE PAIR OF SHOES AND AFTER CHECKING, YOU WILL RECEIVE YOUR REFUND VIA THE SAME MEANS USED TO MAKE YOUR PURCHASE.
THANKS
*The customer is responsible for return shipping costs.
DEFECT
IF YOU HAVE RECEIVED AN ITEM WITH ANY DEFECT.
1. PLEASE CONTACT OUR CUSTOMER SERVICE DEPARTMENT:
By email
info@waubrand.com (attaching photo of the problem if is possible) and let us know your case indicating the order number.
In this case the shipping cost is on us.
SORRY FOR ANY INCONVENIENCE
EXCHANGE SIZE OR COLOUR
1. FIRST OF ALL, MAKE SURE YOU COMPLY THESE CONDITIONS:
Once you've received your order, you have fifteen (15) calendar days, counting from the date of receipt for exchange or return the items you want.
Product and packaging must be in perfect condition at the time of return. No modifications or alterations will be accepted in original packaging caused by seals, stickers, etc.. To do it this you must use additional packaging.
2. NOW, PLEASE DOWNLOAD THIS FORM BY CLICKING ON THIS BUTTON:
DOWNLOAD FORM3. PRINT AND FILL OUT THE FORM AND INSERT IT INSIDE THE SHOE BOX.
4. WE HAVE TO AUTHORIZE THE RETURN. PLEASE CONTACT US BY MAIL TO
INFO@WAUBRAND.COM AND LET US KNOW YOUR ORDER NUMBER.
5. ONCE AUTHORISED, ONCE AUTHORISED, WE WILL SEND YOU AN EMAIL WITH THE ADDRESS WHERE YOU MUST SEND US THE PAIR OF SHOES.
6. WHEN WE RECEIVE THE PAIR OF SHOES AND AFTER CHECKING, YOU WILL RECEIVE YOUR REFUND VIA THE SAME MEANS USED TO MAKE YOUR PURCHASE..
THANK YOU.
*The customer is responsible for return shipping costs.
OTHER REASONS
1. PLEASE CONTACT OUR CUSTOMER SERVICE DEPARTMENT:
By email
info@waubrand.com (attaching photo of the problem if is possible) and let us know your case indicating the order number.
THANK YOU.
* Email customer service Monday to Thursday from 9:00am to 19:00pm and Friday from 9:00 to 15:00
